INFORMATION ABOUT OUR
Terms and Conditions
Our Terms and Conditions
This website is operated by Odelyne Agency. The below items are terms and conditions which should be read carefully and precisely prior to placing orders. Placing an order or making a purchase is considered as acceptance of these terms and conditions.
Pricing
All pricing is shown in Australian Dollars ($AUD) and all prices shown include GST. Shipping is exclusive of GST.
Full Payment is to be made prior to any designs or products begin produced.
All pricing is subject to change and can occur without notice.
Ordering
Please ensure that you read our ‘How it Works’ page for information around ordering. Keep in mind that any timelines or indicative turnaround times are dependent on your ability to provide us with the correct information.
Once you have placed your order and provided details, our team will process your designs and send them to print.
Please note that Odelyne Agency will not be responsible for information in which you provide, where spelling or proof reading is incorrect. So be sure to check over all information that you provide either on our check out form and/or via email.
Please see below an outline of the process in which our team follows:
The client choses their stationery, adds them to their cart and checkout.
Odelyne Agency sends an automated Order Confirmation email to the client.
Once checkout is complete and they have received an order confirmation, the client will send any additional information to hello@odelyneagency.com.au
After providing all details, our team will begin your design or reach out if you have outstanding information to forward to our team.
Once our team has sent your design proof, we expect you to sign off on this as soon as possible. Please check over your proof for proofreading errors. Once you have submitted your design proof, our team will make any changes and continue to printing, you will not receive another proof prior to printing. Time frames and Turnaround times will vary based on you providing information in a timely manner.
Our team will then order your designs. Once all designs are printed and delivered to our offices, we will notify you if they have been shipped or whether they require you to collect them.
Your order will arrive unassembled, and ready for you to collate and send to whomever you’d like.
Please ensure that you order 10-15 spare items of each product. This is to ensure that you have them on hand in the instance that you have forgotten guests or require more.
Once your order is placed, these quantities cannot be changed, and any additional order will incur the pricing stipulated on our online store.
Printing Turn Around Times
You can expect your designs to be completed within 2 weeks. Please note that during busy sale periods this time frame can increase to 4 weeks. Our team will notify you if there are any delays associated with your order. We will not be responsible for items not arriving in time for an event, in the instance where the stationery is ordered within a tight time frame.
All colours on our website and in all and any images related to our products are only indicative. Colours may vary due to different factors. If you are uncertain about a colour, please contact our team at hello@odelyneagency.com.au. Once you have placed your order and made payment, it is considered as acceptance of the colour and that the physical products colours may vary slightly.
Information for your Designs
You are expected to provide our team all information as soon as you receive an email from us. Failure to do so will result in the turnaround times of your designs being extended as our team cannot finalise your designs prior to having all relevant information. We advise that you have all information ready prior to placing your order.
Shipping
Odelyne Agency only ships to within Australia. If you are an international customer, please contact hello@odelyneagency.com.au
Shipping fees will be stipulated at your checkout.
We offer various shipping and collection methods. These include:
Express Shipping
Standard Shipping
Collection from our Studio - this option does not incur any charges
If you select ‘Collection from our Studio’, you will be sent a link to book in a collection time with our team. This email will be sent once your designs are ready to be collected.
All orders will be handled by either Australia Post or a Private Courier. We will always work hard to have orders shipped as soon as possible and within indicated time frames, although delays due to peak times and courier delays can change these time frames.
Errors and Proofreading
By placing your order, you are agreeing to providing our team with relevant information. The failure to provide this information can result in delays to your production timeline.
Once our team has sent your design proof, we expect you to finalize your proof contract as soon as possible. Please check over your order summary for proofreading errors.
Once you have submitted your summary form, our team will make any changes and continue to print. You will not receive another proof prior to printing. Time frames and Turnaround times will vary based on you providing information in a timely manner.
Any errors not flagged with our team during this time will result in any reproduction costs having to be covered solely by the client.
Should the final items not match the order summary sent prior to printing or your documents, our team will reproduce all effected items at no additional cost.
The supply of correct information as well as proof reading, spelling errors or any other errors associated with information provided by the client, will be solely the responsibility of the client. As we are a creative team, our eyes are often looking at other details and cannot recognize mistakes in spelling of provided information, therefore proofreading is the sole responsibility of the client.
Cancellations and Returns
All items are semi-custom, meaning that once your designs have been created, you will be unable to ask for a refund.
You are able to cancel your order prior to it being printed, although this will incur a refund of 50% of your total order value.
Product Availability
In some instances, suppliers may not have the require paper stock that you may need for your design. In this instance, we will suggest the below options:
An alternative paper stock/colour scheme
Inform you of expected delays in the instance that you would like to wait for the supplier to have the stock/colour available
Offer a refund for this item.
Marketing
Odelyne Agency holds a royalty-free and permanent licence to use representations of the designs and taglines in our portfolio (in all types of media), as a sample of our past works, in trade publications, educational material, to promote ourselves, and for competitions. All designs remain the sole property of Odelyne Agency and may not be sold, redistributed or promoted by being created by another entity or individual. Odelyne Agency is able to use all material of their designs or images of their designs in a public manner.
We reserve the right to post photography, images or mockups of work we have created for you on any marketing or media platform, digital platforms, printed media or other formats. If you do not want your stationery to be used in this way, please email our team at hello@odelyneagency.com.au after placing your order and prior to delivery of your order.
E-Marketing
By engaging with our site either by adding items to cart, signing up to our mailing list or simply by clicking through any page on our site, you will be acknowledging that you consent to receiving any online marketing. But don’t worry, our team will not be spamming your inbox.